FAQ

General

What is Swyvl?

Swyvl is spatial data delivery software for surveyors and drone operators. You upload spatial files — point clouds, orthomosaics, 3D models, drone video — organise them by site and capture session, and share them with clients via branded browser links. Clients view and download files without creating an account.

Who is Swyvl for?

Swyvl is designed for:

Land surveyors delivering point clouds, CAD, and reports to clients
Drone operators sharing orthomosaics, 3D models, and video
Photogrammetry teams delivering textured meshes and Gaussian splats
Asset owners receiving and managing spatial deliveries from multiple contractors

What file formats does Swyvl support?

Point clouds (LAS, LAZ, E57), 3D models (OBJ, GLB, GLTF), geospatial (KMZ, KML, GeoTIFF), 360° panoramas (equirectangular JPG/MP4), images (JPG, PNG, WebP), video (MP4, MOV, WebM), PDF, Gaussian splats (SPLAT, SPZ), and 3D Tiles (ZIP). Full format list →

Do my clients need a Swyvl account?

No. Share links are public — your client opens the URL in any browser with no login, no app, and no plugins required.

Uploading

What is the maximum file size?

There is no maximum file size. Files under 100 MB use a single upload. Files over 100 MB use multipart upload automatically.

My file has been processing for over 15 minutes. What do I do?

Try re-uploading the file. If it gets stuck again, raise a support request from Settings → Support.

How do I upload a 3D Tiles dataset?

Package your 3D Tiles directory as a .zip file with a top-level JSON at the root or one folder deep. Upload the ZIP file like any other file. Swyvl extracts and processes it automatically.

Can I upload multiple files at once?

Yes. Drag multiple files onto the upload area or use the file picker to select multiple files. They upload in parallel.

Go to the Sharing tab, find the link, and click Unpublish. Access is revoked immediately.

Can clients approve or give feedback on a delivery?

Yes. At the bottom of every share link, clients see an Approve button and a Request changes button. Approvals create a timestamped record visible in the Activity tab. Change requests include a message from the client. You receive an email notification for both.

Password protection is coming soon. Currently, share links are accessible to anyone with the URL.

Check the logo is saved in Settings → Organisation. Do a hard refresh (Cmd+Shift+R) on the share link. If still missing after 5 minutes, raise a support request.

Yes. When creating a share link, enable “Include future files”. New uploads appear automatically.

Data & storage

Where is my data stored?

In the region you selected during signup: Australia (Sydney), US East (Virginia), US West (Oregon), UK (London), or EU (Frankfurt). See data regions →

Can I change my data region?

No. The region is set at organisation creation and cannot be changed. Contact support if you need to discuss options.

Is my data used to train AI models?

No. Your file data is never used for AI training. The AI features in Swyvl (file classification, support chat) use general-purpose models that are not trained on your data.

EU-region organisations store all file data in Frankfurt, Germany. A Data Processing Agreement (DPA) is available on request — email privacy@swyvl.io.

Billing

What plan am I on?

Go to Settings → Plan & usage.

What happens if I exceed my storage limit?

On the Solo plan, storage above 100 GB is billed at $0.01/GB/month. Usage is visible in Settings → Plan & usage.

How do I cancel?

Email billing@swyvl.io. Your data stays accessible until the end of your billing period.

Account

How do I change my password?

Settings → Account → Change password.

How do I add another team member?

Workspace member invites are coming soon. Contact hello@swyvl.io for help in the meantime.

How do I delete my account?

Email privacy@swyvl.io with a deletion request. We’ll process it within 30 days per our privacy policy.

Still need help? {#still-need-help}

Open the support chat from Settings → Support in the Swyvl app. The AI assistant can answer most questions instantly. If it can’t resolve your issue, you can raise a request and a member of the Swyvl team will respond, usually within 1 business day.

FAQ