FAQ

General

What is Swyvl?

Swyvl is a shared drive that can open a point cloud, a Gaussian splat, drone video, a 360° photo, an orthomosaic or a 3D model. Surveyors and drone operators keep drone surveys, scans and 360s by site and date, and share them with clients via branded browser links. Anyone you send a link to opens the files in their browser, with nothing to install and no account to create.

Who is Swyvl for?

Swyvl is designed for:

Land surveyors delivering point clouds, CAD, and reports to clients
Drone operators sharing orthomosaics, 3D models, and video
Photogrammetry teams delivering textured meshes and Gaussian splats
Asset owners receiving and managing spatial deliveries from multiple contractors

What file types does Swyvl support?

40+ file types including point clouds (LAS, LAZ, E57, PLY), 3D models (OBJ, GLB, GLTF, FBX), BIM (IFC), CAD (DXF, DWG), geospatial (KMZ, KML, GeoTIFF, GeoJSON, SHP, GPX, CZML, CSV), 360° panoramas (equirectangular JPG/MP4), images (JPG, PNG, WebP), video (MP4, MOV, AVI, WebM), PDF, Gaussian splats (SPLAT, KSPLAT, SPZ, SPLZ), GPS sidecars (SRT, GPX), 3D Tiles (ZIP), and XGRIDS LCC and LCC2 scenes (ZIP). Full list of file types →

Can Swyvl show the 360° photos inside an E57 scan?

Yes. When an E57 contains 360° photos, Swyvl extracts them on upload and opens each one side by side with the point cloud. Sync view turns both views together, a ring under your cursor walks you between photos in both the cloud and the photo, and notes and measurements show in both. You can measure and pin notes from the photo: each click lands on the 3D point it shows. Leica and Matterport E57s with cube-face 360s work too. Only the uploaded E57 counts toward storage. How it works →

Do my clients need a Swyvl account?

No. Share links are public — your client opens the URL in any browser with no login, no app, and no plugins required. For controlled access, you can use password-protected or invite-only share links.

Uploading

What is the maximum file size?

Swyvl supports files up to 100 GB. Files under 100 MB use a single upload; larger files use multipart upload automatically and resume if your connection drops.

How do I upload a 3D Tiles dataset?

Package your 3D Tiles directory as a .zip file with a top-level JSON at the root or one folder deep. Upload the ZIP file like any other file. Swyvl extracts and processes it automatically. All 3D Tiles 1.0 formats are supported (b3dm, i3dm, pnts, cmpt, vctr).

How do I upload DJI drone video with GPS?

Upload the .mp4 video and .srt subtitle file together in the same batch (drag and drop both at once). Swyvl automatically detects the SRT as a GPS sidecar, pairs it with the video by filename, and opens the multi-panel viewer showing the video alongside a live GPS flight map. Full guide →

Can I pair a GPX track with photos or video?

Yes. Upload the .gpx file alongside your photos or video in the same batch. Swyvl detects the GPX as a sidecar and extracts the GPS track. Full guide →

Can I upload multiple files at once?

Yes. Drag multiple files onto the upload area or use the file picker to select multiple files. They upload in parallel.

My file has been processing for over 15 minutes. What do I do?

If the file shows an error, open it and click Reprocess in the detail panel to retry. If that doesn’t help, try re-uploading the file, and if it gets stuck again, raise a support request from Settings → Support.

Go to the Sharing tab, find the link, and click Unpublish. Access is revoked immediately.

Can clients approve or give feedback on a delivery?

Yes. At the bottom of every share link, clients see an Approve button and a Request changes button. Approvals create a timestamped record visible in the Activity tab. Change requests include a message from the client. You receive an email notification for both.

Yes. When creating a share link, choose Password protected as the privacy setting and enter a password. Clients must enter the password to access the link.

Yes. Choose Invite only when creating a share link and enter email addresses. Each invitee receives a unique magic link. Only people with a valid invite can access the link.

Check the logo is saved in Settings → Organization. Do a hard refresh (Cmd+Shift+R) on the share link. If still missing after 5 minutes, raise a support request.

Yes. When creating a share link, enable “Include future files”. New uploads appear automatically.

Can clients download all files at once?

Yes. Share links with download access enabled show a Download all button that packages all files into a ZIP archive.

Data & storage

Where is my data stored?

In the region you selected during signup: Australia (Sydney), US East (Virginia), US West (Oregon), UK (London), EU (Amsterdam), Canada (Toronto), Japan (Tokyo), or Singapore. See data regions →

Can I change my data region?

No. The region is set at organization creation and cannot be changed. Contact support if you need to discuss options.

Is my data used to train AI models?

No. Your file data is never used for AI training. Swyvl’s AI features (the support chat, and session summaries you choose to generate) use general-purpose models that are not trained on your data, and they are sent text such as file names and descriptions, never your files.

For EU-region organizations, files are stored in Amsterdam, Netherlands. A Data Processing Agreement (DPA) is available on request: email support@swyvl.io.

Billing

What plans are available?

Swyvl offers four plans: Free ($0), Solo ($49/mo), Team ($199/mo), and Enterprise (custom). All plans include every file type and viewer. See plans →

What plan am I on?

Go to Settings → Plan & usage.

What happens if I exceed my storage limit?

On Solo and Team plans with overage enabled, storage above your plan limit is billed at $0.05/GB/month. With overage disabled, uploads are blocked. The Free plan has a hard cap. Usage is visible in Settings → Plan & usage.

How do I cancel?

Upgrade, downgrade, or cancel from Settings → Plan & usage at any time. If you cancel a paid plan, you move to Free — your data stays accessible, but Free plan limits apply.

Account

Swyvl uses passwordless sign-in. Enter your email at hub.swyvl.io and we’ll send you a magic link — click it to sign in. Or use Continue with Google. You can also enable two-factor authentication at Settings → Account → Security.

How do I add a team member?

Go to Settings → Organization → Team and click Invite member. Enter their email address and choose a role (Owner or Editor). They’ll receive an invite link by email. Seats are limited by your plan — see Plans & pricing →.

What’s the difference between an Owner and an Editor?

Owners can manage members, settings, branding, and billing. Editors can upload files, create sites, and manage share links. There are only these two roles — every team member is one or the other.

How do I delete my account?

Email support@swyvl.io with a deletion request. We’ll process it within 30 days per our privacy policy.

Still need help?

Open the support chat from Help in the Swyvl sidebar. The AI assistant can answer most questions instantly. If it can’t resolve your issue, you can raise a request and a member of the Swyvl team will respond, usually within 1 business day.

Want a walkthrough? Book a 30-min demo with Alex →