Data regions

Swyvl stores your files in the region you choose when creating your organization. This decides where your files are physically stored at rest. Some processing and display steps, such as rendering map tiles and preparing downloads, can run on Swyvl’s servers outside your region.

Available regions

Region	Location	Code
Australia	Sydney, NSW	au
US East	Northern Virginia, USA	us-east
US West	Oregon, USA	us-west
United Kingdom	London, UK	uk
European Union	Amsterdam, Netherlands	eu
Canada	Toronto, Canada	ca
Japan	Tokyo, Japan	jp
Singapore	Singapore	sg

Choosing a region

Performance: Choose the region geographically closest to where your team uploads files and where your clients view them. Closer regions mean faster upload and download speeds.

Compliance: If your organization or your clients have data residency requirements (for example GDPR, or government contracts that call for Australian storage), select the appropriate region, and check what can run outside your region against those requirements.

Sovereignty: Files in the AU region are stored in Sydney, on Australian infrastructure. Some processing and display steps can run outside Australia; see below.

Caution

Your data region is set at organization creation and cannot be changed. If you need to move to a different region, you would need to create a new organization and re-upload your files. Contact support if you need help with this.

Data residency

Files are stored in object storage (Wasabi) in the selected region. Wasabi provides:

• ISO 27001 certified infrastructure
• SOC 2 Type II compliant storage
• 11 nines (99.999999999%) data durability
• No egress fees — download costs are always $0

What stays in your region

Stored in your region’s bucket:

• Original uploaded files
• Generated thumbnails and tile derivatives
• Processing output

What can run outside your region

• Processing and display steps. Some steps, such as rendering map tiles and preparing downloads, can run on Swyvl’s servers outside your region.
• The application database. File metadata (filename, size, type, capture date), along with the text of notes and comments, is held in Swyvl’s managed application database, which is a single central instance rather than region-specific.
• Thumbnail previews are served via a CDN for performance.

GDPR

For EU-region organizations, files are stored in Amsterdam (Netherlands). A Data Processing Agreement (DPA) is available on request: contact support@swyvl.io.

Australian Privacy Act

For AU-region organizations, files are stored in Sydney. Swyvl complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Questions

For compliance questions or to request a DPA: support@swyvl.io For Enterprise data residency requirements: support@swyvl.io